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Posts Tagged ‘Service’

Product Description
Benchmarking against the best is essential in building customer focus. This step-by-step guide should save time and money. It aims to help decide which benchmark targets to select, how to measure readers performance and how to use the results to develop an action plan…. More >>

Benchmarking Customer Service

US to modernize 911 emergency service
WASHINGTON (AFP) – During the 2007 mass shooting at Virginia Tech, desperate students attempted to text the 911 emergency service. The messages never arrived. The 911 system was unable to handle texts.

Read more on AFP via Yahoo! Canada News

Facebook launches new messaging service, includes email
SAN FRANCISCO (AFP) – Facebook launched a next-generation online messaging service on Monday that includes facebook.com email addresses in a move seen as a shot across the bow of Google, Yahoo! and Microsoft. Facebook founder Mark Zuckerberg unveiled what he called a “convergent” modern messaging system that “handles messages seamlessly across all the ways you want to communicate” in a single …

Read more on Manila Bulletin

Research and Markets: Excelling at Customer Service Training Courses
DUBLIN–(BUSINESS WIRE)–Research and Markets (http://www.researchandmarkets.com/research/617205/excelling_at_custo) has announced the addition of the “Excelling at Customer Service” training to their offering. The Excelling at Customer Service training bundle consists of the following ten courses: (1) Corporate Culture: Building the Service Foundation As the saying …

Read more on Business Wire

New Report Shows Middle Eastern Mobile Consumers Eager for New Technologies, Still Covet Service and Price
Today Oracle announces the Middle Eastern regional results of its report “Opportunity Calling: The Future of Mobile Communications”. The study surveyed more than 3,000 mobile phone consumers worldwide and 570 in the Middle East to examine their use and perceptions of mobile phones.

Read more on Zawya

Patricia Fripp, CSP, CPAE, is a San Francisco and Las Vegas based Hall of Fame keynote speaker, executive speech coach, and sales… all presentation skills trainer. Meetings and Conventions magazine calls Patricia “one of the country’s 10 most electrifying speakers.” Her brother is the internationally-acclaimed guitarist Robert Fripp of King Crimson fame. Robert is also a great speaker. Contact Patricia at www.fripp.com, (415)753-655, pfripp@ix.netcom.com.

3M Introduces Dynatel Triple Play Customer Service Test Set INS970
For telecom installation and repair technicians looking for an easy-to-use diagnostic tool for POTS, IPTV and Internet services, the new Dynatel Triple Play Customer Service Test Set INS970 from 3M enables line testing and qualification from the central office all the way to the set-top box.

Read more on Business Wire via Yahoo! Finance

McLean Budden website earns customer service honours
Canadian investment firm McLean Budden has been recognized as Best in Class for its recently re-launched website. The recognition places McLeanBudden.com at the top of investment industry sites in North America for its ability to facilitate an open and direct dialogue with clients, brokers and investment advisors.

Read more on Investment Executive

Motorola Launches EDGE Software Suite for Improved Service Assurance in the Multi-Screen Digital Home
Motorola Mobility announced today the launch of the Motorola EDGE⢠Service Assurance Software Suite, providing cable and telecom operators with a family of customer care applications for the evolving home network.

Read more on PR Newswire via Yahoo! Finance

U.S. Postal Service Certifies SynTel Executives on Mailroom Operations
JONESBORO, Ark.—-Several executives at SynTel, LLC, a provider of mailroom automation software and document design software, have completed U.S. Postal Service certification programs designed to ensure high standards for producing, printing and delivering customer communications through the mail.

Read more on Business Wire via Yahoo! Finance